Enterprise Terms (B2B) — FizzUp

1. Contract structure

An enterprise agreement may consist of:

• the Order Form,
• the Enterprise Terms,
• the Data Processing Agreement (DPA),
• the Security Schedule,
• the list of subprocessors,
• the policies (AUP, AI transparency).

Order of precedence: Order Form → DPA (for data) → Enterprise Terms → Policies.

No document in that hierarchy may reduce the individual-data firewall in

Section 3, expand customer-data training without separate voluntary opt-in or

remove mandatory deletion and workspace-separation controls.

2. Access and users

• a seat-based model (named users),
• account administration (inviting/removing),
• internal (training) use only, without resale.

3. Data visibility by company administrators

Company administrators may see named invitation, account activation and

onboarding-completion status. Named visibility ends at that operational

boundary.

The company, sponsor, manager and administrator cannot access individual:

• transcripts, audio or conversation content;
• post-onboarding activity, session history or minutes;
• goals, plans, coaching memory or feedback;
• errors, scores, learning evidence or Outcome Profiles;
• pulse responses, disputes or inferred psychological state.

Eligible programme results and qualitative themes are reported only as

non-identifiable aggregates for groups or subgroups with at least 10 active

participants. Small cells are suppressed. Reports contain no raw participant

comments or quotations and do not permit ranking or employee evaluation.

An Order Form cannot override this individual-data firewall. A separately

volunteered and content-specific testimonial is governed by a separate consent

and does not grant access to coaching data.

4. Company materials

Materials provided by the company may be used to generate training scenarios

within that company. Customer or participant data is not used to train or

improve FizzUp models, third-party models or general AI systems without a

separate, informed and voluntary opt-in appropriate to the data and purpose.

5. Fees, support, SLA

To be agreed in the Order Form (prices, deadlines, no SLA in the MVP unless agreed).

6. Confidentiality, liability, termination

The Order Form specifies the liability cap, exclusions permitted by law,

termination notice and any service levels. If omitted, statutory rules apply

and no contractual SLA is promised. On termination, company context, documents and entitlements are detached

and deleted under the agreed retention schedule. Participant-owned coaching

data transfers to B2C only after the participant's explicit choice and never

includes company context. Export, deletion and termination language cannot

weaken Section 3.