Refunds & Withdrawal — FizzUp

1. Scope

This document concerns the rules for:

• withdrawal from the contract by consumers (where applicable),
• refunds,
• complaints regarding payments and the operation of the Service,
• distinguishing between payment channels (Stripe vs App Store vs Google Play).

2. Important distinctions

• Subscription cancellation: stops future renewals.
• Withdrawal from the contract: a consumer's statutory right to withdraw from a distance contract within a period (usually 14 days), where applicable.
• Refund: a return of payment as a result of withdrawal, a complaint, a payment error or goodwill.
• Account deletion: deletes/anonymizes account data, but need not cancel a store subscription.

3. Consumer withdrawal (14 days) — subject to legal review

If you are a consumer and have concluded a distance contract, you may in principle have the right to withdraw within 14 days.

Because the Service is a digital service/subscription, exceptions and special rules may apply (e.g. the commencement of performance with your express consent before the deadline expires).

Note: the final wording and the requirements for checkboxes/consents at checkout must be confirmed by a lawyer.

4. Payment channels and refunds

4.1 Stripe (web)

For payments via Stripe, refund/withdrawal requests are handled by the Operator:

• submit to: support@fizzup.ai,
• provide: your account e-mail, the date of purchase, the plan, the order identifier (if available), and a description of the reason.

4.2 App Store (iOS)

If the purchase was made through the App Store:

• refunds may be handled by Apple in accordance with their rules,
• the Operator may not have the technical ability to issue a refund directly.

4.3 Google Play (Android)

If the purchase was made through Google Play:

• refunds may be handled by Google in accordance with their rules,
• the Operator may not have the technical ability to issue a refund directly.

5. Technical complaints and payment errors

In the event of:

• a double charge,
• an incorrect charge,
• lack of access to paid features despite an active subscription,
• a serious service outage,

contact us at: billing@fizzup.ai.

We may propose solutions such as: a correction, an extension of the period, a proportional refund, or a service credit — in accordance with the law.

6. Withdrawal form (template)

We provide a withdrawal form template: `/legal/model-withdrawal-form` (to be published).

7. Contact

Refunds / complaints: support@fizzup.ai