Account & Data Deletion — FizzUp

1. Purpose

This document describes:

• how to delete your account,
• what happens to your data after deletion,
• the difference between deleting your account and cancelling your subscription,
• the data we may retain for legal reasons.

2. How to delete your account

2.1 In the app

In the app: Account / Privacy & data → "What I remember about you" → "Delete account".

Technical state (per the code):

• the app calls `DELETE /api/me/account` and sends `{"confirm":"DELETE"}`.

2.2 E-mail

You can also submit a request by e-mail: privacy@fizzup.ai.

3. What account deletion removes

In the current implementation, the backend:

• deletes memory items (Memory Engine),
• deletes sessions and turns (the history of text conversations),
• redacts identifying data on the account record (a so-called "tombstone") in order to preserve the technical consistency of certain tables (e.g. billing tables).

4. What may be retained

We may retain, to the necessary extent:

• billing and accounting data (if applicable),
• information required to defend against or pursue claims,
• security logs and abuse information,
• evidence of consents (if required by law).

5. Subscription vs. account deletion (important)

1. Deleting your account does not always cancel a store subscription (App Store / Google Play). Such a subscription must be cancelled in the Apple ID / Google Play settings.
2. For payments via Stripe, the cancellation rules are described in the "Subscription & Payment Terms".

6. Processing time

Account deletion is carried out after confirmation in the app; detailed time frames (e.g. logs/backups) will be specified in the final version after an operational review.

7. Data export

Before deleting your account, you can download your data:

• in the app: "What I remember about you" → Export,
• technically: `GET /api/me/data/export` (JSON).

8. Contact

Data deletion / GDPR: privacy@fizzup.ai